MyWay+ update
We are continuing to roll out updates to the MyWay+ system. Please make sure you have the latest version of the MyWay+ app. With schools returning in early February, families are encouraged to make sure student MyWay+ travel cards are organised for the start of term 1.
For more information see the MyWay+ update. If you have feedback please call 13 17 10 or complete a feedback form.
Catching a bus in Canberra is easy. Our fleet includes easy access, luggage racks, priority seating and wheelchair space.
Explore passenger information for etiquette, safety, accessible travel, travelling with animals and other features.
Save time and money – try Park and Ride, Bike and Ride and bike storage options.
Plan your travel
How to catch a bus
To catch a bus:
- locate your bus stop ID or platform or use real time journey planner
- check the timetables
- arrive ahead of time – we recommend 5 minutes before scheduled departure
- have your preferred contactless payment method or MyWay+ travel card ready.
- as the bus approaches, check the bus number on the destination sign located above the front windscreen – remember this may scroll to other points along the service to help you check it’s the right bus
- signal the driver a safe distance from the kerb by raising your arm – and give the driver plenty of notice
Once the driver has closed the doors, they may not be able to stop to pick up additional passengers.
If multiple buses are queued at a stop or station, proceed to the doors of your identified bus for boarding. Failure to do this may result in the bus departing without the driver realising that there are passengers waiting further down the platform.
Getting on the bus
- Wait for other riders to exit the bus.
- Keep to the left hand side as you enter.
- Tap on with your preferred payment option
- Stow away any bulky items (e.g. strollers, oversized baggage, walking frames).
- Sit or stand where available, moving to the rear if the bus is crowded.
- Free priority seating for those who need it.
Getting off the bus
- Press the bell before your stop so the driver has plenty of time to pull over.
- Check to make sure you have all your belongings.
- Wait for the bus to come to a complete stop.
- Tap off using the same card or device you used to tap on. For example, don't tap on with your iPhone and tap off with your Apple watch.
- Don't cross the road until after the bus has gone. Other drivers cannot see you if you walk in front of the bus. The rule is: when the bus is gone, that's when you cross.
Accessible travel
Transport Canberra offers a variety of options to accommodate hearing, vision and mobility impaired users.
All our vehicles are wheelchair accessible and provide an extendable ramp, wide front entrance, and have space to accommodate wheelchairs, mobility scooters and aids or prams. If required ask the bus driver and they can put down the ramp or lower the bus to assist with boarding. For more information see accessible travel.
The following programs are available on a case-by-case basis for people who have difficulty accessing public transport:
Frequently asked questions
