Check old MyWay card balance


MyWay+ update

We are continuing to roll out updates to the MyWay+ system. Please make sure you have the latest version of the MyWay+ app. With schools returning in early February, families are encouraged to make sure student MyWay+ travel cards are organised for the start of term 1.

For more information see the MyWay+ update. If you have feedback please call 13 17 10 or complete a feedback form.



Check your old MyWay card balance online by completing the following details. Please note:

  • you can only check your balance for old MyWay cards that are registered
  • MyWay card registration is no longer available
  • you can transfer your old MyWay card balance to your new MyWay+ account.

Check your MyWay balance

In order to check your balance online your MyWay card must be registered.

Please enter your date of birth

Don't remember your password?

The secret question / password is one of the following questions:

  • Mother’s maiden name
  • Pet’s name
  • Favourite place
  • Place of birth
  • Date of birth
  • Favourite colour
  • Town of birth

Passwords for student and tertiary MyWay cards

The default password for student/tertiary MyWay cards ordered online is the student's suburb and postcode. You will need to enter your password in the following format: suburbpostcode (no spaces e.g. gordon2906).

Need more details?

Once you have submitted for Check My Balance above, you can get extra details by clicking on the transaction table which displays:

  • balance after each transaction
  • tax invoice amount/fare
  • boarding type.
Forgotten password

If you are experiencing problems with your password please call 13 17 10 during business hours or submit a feedback form.

ABN

The Transport Canberra and City Services ABN is 37 307 569 373.

Protect your account
  • Always close this window when you have finished.
  • Never check your account details via a third party site or application.
  • To protect your identity never provide your personal or security details, including customer ID or passwords, in response to any email, even if it looks legitimate.
  • Always confirm that your data is encrypted by ensuring a symbol of a lock appears within the browser.

Please note the ACT Government will never send you a message by email or text to mobile phones asking for MyWay card payments or other activity. Do not respond if you receive these messages – they are scams to steal your money or personal details. For more information on types of scams visit www.scamwatch.gov.au


MyWay+ account sign in

Quick top up

Real time journey planner

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Related links

Video tutorials

Watch our series of video tutorials to learn how to use your MyWay+ account.

Support and assistance

If you require assistance or have further questions, call Transport Canberra on 13 17 10 during business hours. We also encourage our customers to complete our online feedback form for compliments and complaints.

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

To see how we are building stronger relationships with the Traditional Custodians of the ACT view the Reconciliation Action Plan.