MyWay+ account

MyWay+ provides personalised and convenient travel management.

In your MyWay+ account, you can:

• set up contactless payment options
• link your MyWay+ travel card
• register a concession for discounted or free travel
• view your travel and transaction history
• customise your journey notifications in the MyWay+ app.

You will also be able to link multiple accounts for a primary account holder (e.g. parent or carer) to manage secondary accounts. This functionality will be available in the coming months.

Once you create a MyWay+ account you will be sent a verification email containing your username. Use your username to sign in to your MyWay+ account.

Need help? Here is a guide on setting up your MyWay+ account.

MyWay+ app

Download the free MyWay+ app today and manage your travel with ease. Available for download on the  Apple App Store and Google Play.

In the app you can:

• plan your travel with personalised real time journey planning
• view real time service updates and receive service notifications on your favourite trips
• top up your account
• receive notifications when your account is low on funds
• manage in-app tickets, contactless payment options or your MyWay+ travel card in one place
• check if a bus has a bike rack.

Find out more about setting up your account using the MyWay+ app.

Ways to pay

With MyWay+ you have the choice to continue to use a physical MyWay+ travel card or a new contactless or digital payment option (e.g. your smart phone). With MyWay+ you choose what works for you.

If you are eligible for a concession, you will still be able to access your free or discounted travel no matter which option you choose. To ensure you receive the right fare, always tap on and tap off with the same card or device.

To decide which option works best for you, visit ways to pay for more detailed information.

You can also use the real time journey planner to plan your trip and access live tracking information for bus and light rail services.

Fares

MyWay+ calculates the cheapest possible fare per passenger, based on any eligible concession and daily or monthly fare caps.

All Transport Canberra fares include a free 90-minute transfer period so you can connect to different bus or light rail services using the same ticket for free within 90 minutes of first validation.

Free travel is available for some passengers such as children 5 and under (not attending school) and some concessions.

Visit fares for more detailed information.

Transfer your old MyWay card balance

You can transfer your old MyWay card balance to your new MyWay+ account.

Watch our video tutorial on how to transfer your MyWay card balance to your MyWay+ account, or visit our transitioning from MyWay to MyWay+ page and follow the text instructions.

If you prefer, you can also request a refund. For detailed steps, please visit transitioning from MyWay to MyWay+.

Do I need to create a MyWay+ account to travel or use the app?

No, you can travel anonymously without an account. However, creating an account offers benefits like personalised settings, increased ways to pay, transaction history and journey notifications.

Why does each MyWay+ account holder require their own email address when registering their account?

Each MyWay+ user needs a unique email address to secure their account through multi-factor authentication. Multi-factor authentication adds an extra layer of security by requiring multiple pieces of information to access your account.

When you sign up or log in to MyWay+ you’ll enter your username and password as usual.

If additional verification is needed to keep your account secure, a verification code will be sent to your registered email address. You must then enter this code to access your account.

Having a unique email address ensures that only you receive this verification code, protecting your account from unauthorised access.

Important note: When setting up a MyWay+ account for a student, the account must be in the student’s name not their parent or carer. The eligible concession must also be in the student’s name. Each MyWay+ student account will need their own unique email address.

Primary account holders (e.g. parent or carer) will also be able to link multiple accounts in order to manage secondary accounts. This functionality will be available in the coming months.

How do I pay for multiple passengers?

Each person needs to tap on and tap off with their own contactless payment method (Mastercard or Visa), in-app MyWay+ pass or MyWay+ travel card (purchased at a MyWay+ retail outlet).

Alternatively, you will be able to purchase paper tickets (individual or group) at ticket vending machines found at light rail stops or bus interchanges.

Note: The new ticket vending machines will be installed soon. The location of ticket vending machines will remain the same. Visit ticketing vending machines for the latest information.

Do I need to use the same payment method when tapping on or off bus or light rail services?

Yes. When using public transport, you need to tap on at a MyWay+ validator when you start your trip and tap off at a MyWay+ validator at the end of the trip to pay the right fare. MyWay+ validators are on all buses and at light rail stops.

If you transfer onto additional bus or light rail services, you need to tap on and off each time.

Can I use MyWay+ contactless payment if I have a joint bank account?

Yes, you can use any contactless Visa, Mastercard or device linked to a joint bank account.

Note: MyWay+ only accepts Mastercard and Visa.

In my MyWay+ account, the transfer status of my MyWay balance is showing as pending. What do I do?

If your transfer status is showing as pending, please call 13 17 10 for further assistance.

Is the MyWay+ app available for Apple and Android?

Yes, the MyWay+ app is available from the Apple App Store and Google Play. The app will let you plan your journey across different modes of transport, check accessibility options and receive personalised messages for your favourite bus services.

Does the MyWay+ system support express mode for Apple users?

Currently express mode is not yet available for Apple users. However, we are actively working on enhancements as part of our ongoing improvements to the MyWay+ system. Express mode is planned for a future update. Stay tuned for more details.

Why do I need to enable pop ups for the MyWay+ app and account?

It is important to enable pop ups in your system settings on your phone or web browser, as the MyWay+ app and MyWay+ account require a new pop up window to securely link your credit or debit card to your account and complete the account set up process.

What is the $1 pending fee? How does it work? Why is it necessary?

If you use your bank card or digital bank card to tap on and off public transport, a $1 pending fee may appear in your account. This is a temporary authorisation hold used by some banks to validate your payment information. Depending on your bank, it may appear as a pending transaction on your bank statement for up to 7 business days.

If you travelled on a Fare free Friday, once verified, the $1 charge will be removed and won't be processed as an actual payment. For the rest of the days, the actual fare for your trip will be reflected on your bank statement depending on the processing time of your bank.

Please note that some banks may combine multiple trip fares from a few days into a single transaction, which will appear as one transaction on your bank account. If a transaction appears in your account on a Friday, it will be for a previous trip, rather than a fare incurred on Fare free Friday.

The $1 pending fee is necessary for the following reasons:

• Card validation – the $1 hold confirms your card is legitimate and valid.
• Fraud prevention – the $1 hold ensures you're the rightful cardholder.
• Preliminary authorisation – the $1 hold checks if there are sufficient funds or credit available.

Can I still use my old MyWay card?

The old MyWay card can no longer be used for travel on our bus and light rail services.

Your old MyWay card can be used to:

• transfer your MyWay balance to your new MyWay+ account. Note: You will need the card number on your old MyWay card to do this.
• check your old MyWay card balance without signing in to your MyWay+ account. Note: when transferring your balance to your MyWay+ account you will be able to see what the balance is.
• access Transport Canberra’s secure bike cages. Note: to apply for access please email your MyWay card number and preferred bike cage location to mywayplus@act.gov.au. For a map of bike rails and cages see the Bike & Ride map (PDF 716.5 KB).

Can I still use a physical card rather than my device, Mastercard or Visa card?

Yes. MyWay+ cards will be sold from a greater number of retail outlets. Details can be found on the Transport Canberra website or on the MyWay+ app.

Where can I get a new MyWay+ travel card?

You can get a MyWay+ travel card from one of the many MyWay+ retail outlets located across Canberra. Alternatively, you can order a MyWay+ travel card through your MyWay+ account.

MyWay+ cards are not available at Access Canberra shopfronts or public libraries.

What is the cost of a new MyWay+ travel card?

• Adult: $5.00
• Concession, student and tertiary: $2.50
• Seniors, Department of Veterans Affairs Gold card, Person with Permanent Impairment card: No fee

How can I top up my MyWay+ travel card?

You can top up your MyWay+ travel card through the following methods:

• MyWay+ account. Once logged in, select ‘Top-up MyWay+’ or ‘Auto top-up’ from the menu.
• MyWay+ retail outlet
• Ticket vending machine
• Quick top up: You can top up your MyWay+ card without needing to log in or needing a MyWay+ account. Just select the ‘Quick Top up’ option in the MyWay+ portal (before signing in) and input your MyWay+ card details.

Can I access real time information to assist with planning my journey?

Yes. The real time journey planner, available on the Transport Canberra website or through the MyWay+ app, provides comprehensive real time travel options, including walking directions, cycling routes, and public transport journeys.

You can turn on trip notifications for personalised messages in the journey planner to:

• be notified when your bus or light rail vehicle is approaching
• receive an alert when you are within 500 metres of your destination stop.

In order to see school services please make sure you select 'School buses' as the transport mode.